We have shipping options available worldwide, so you can order from us no matter where you are. If our automated shipping options do not list your country or can’t provide a shipping quote on check out, please contacts us via the contact form (or email us on sales@customgearknobs.co.uk) and we can provide a bespoke shipping quote and add your location to the checkout.
Production & Shipping Time
Our custom gear knobs are all made to order to your own personalised taste and specification (such as the dial face design, LED backlighting colour option, leather style and colour, and also the fitment size and type you require), so that you receive a unique gear shifter knob to your requirements. Due to the 1000’s of variations possible from the design options we offer, and also the large number of fitment size variations) we make your personalised gear knob to order, rather than stocking 10’s of thousands of gear knobs. Thus keeping the price down as low as possible for you.
Once you have placed your order and have received your order confirmation, your gear knob will be prioratised next in line on our production line and will take approximately 4 – 8 weeks to be ready for shipping. You will receive email updates from us on the progress of your gear knob order.
Our Couriers
United Kingdom (Including Northern Ireland, Channel Islands, and Highlands & Islands)- All of our domestic shipments are sent via Royal Mail 1st class signed for, to deliver your order as quickly as possible with tracking provided.
Europe – All of our European deliveries are shipped with a tracked service with the most cost effective courier available. Tracking is provided.
Rest of the world – All of our Worldwide deliveries are shipped with a tracked service with the most cost effective courier available. Tracking is provided.
If you have questions regarding the delivery and lead times, please contact us before placing an order.
Warranty
Our custom gear knobs come with a manufacturers 2 year warranty subject to terms and conditions. If in the unlikely event your gear knob were to develop a fault, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement. Please contact us via our contact form (or email us at sales@customgearknobs.co.uk) to let us know.
Where a replacement is approved under warranty, your original gear knob will need to be returned to us in the post in exchange for your new replacement gear knob (we will provide a returns label).
Defects due to general wear and tear, accidental damage during use, damage caused during installation of the goods by you or by a third party, modifications to the item, or use in abnormal conditions is not covered under our warranty terms. Failure to follow our installation instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval will void your warranty.
Should we determine that the fault/damage is as a result of the above reasons or actions, then the warranty will have been void and a costed repair/replacement may be offered if available.
Returns
Due to our gear knobs being made to order specifically for your vehicle, we do not accept returns if you’d no longer like the item. It is vital to ensure you check your fitment measurements thoroughly before ordering your gear knob, as we are not responsible for any fitment issues due to incorrect size options or fitment being selected by you when ordering. If you are unsure, please contact us via our contact form or via email at sales@customgearknobs.co.uk before ordering.
Items Damaged in Transit
It is essential to check items for damage immediately after delivery. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly.
If any items were damaged in transit, you must report it to us within 7 working days. You can report any damaged items via our contact form or via email to sales@customgearknobs.co.uk. Failure to report any damage within 7 working days will mean we are unable to replace the item free of charge.
Please take photos of the damaged item, the condition of the parcel or packaging clearly showing any damage by the courier, and a clear photo of the postage label and send them to us via email, as we will require this as evidence.
Domestic returns:
For domestic customers in the United Kingdom including Northern Ireland, Channel Islands, Highlands and Scottish Islands, we will provide a free returns label for any returns due to deliveries damaged in transit.
EU and Worldwide returns:
For EU and other worldwide customers, you will need to arrange your own return shipping and we will reimburse reasonable return carriage costs (we ask that you please confirm the return shipping cost with us prior to sending the return to us in the post). Once the return postage has been approved and the parcel sent, we do request that a copy of your postage receipt is sent to us as evidence. Please ensure that all returns are handled by a Signed-For carrier. We cannot be held liable for any returned items which fail to arrive. We will not be liable for any customs or duties charges incurred when returning goods.
Items must be returned in their original packaging complete with all accessories and documentation. Once we have confirmed that we have received your return, we will issue a replacement or full refund to you via your original payment method depending on your preference. If you would like a replacement item shipped to you, please bare in mind the manufacturing time as the replacement would need to be made to order. We aim to process any refunds within 14 working days from request once a refund has been approved.
When returning products to us, it is your responsibility to ensure that products are adequately packaged to prevent any further damage. Failure to adequately package the item leading to further damage or loss of items inside the package will invalidate your return.
Items Missing On Arrival
Please check that you have everything in your order as soon as it arrives with you. If any items are missing on arrival, please notify us within 7 working days of delivery of the missing item/s, and we will ship the missing items to you free of charge. Failure to report a missing item within 7 days will mean we are unable to replace an item free of charge.
Non Receipt of Items
You will receive a email notification from us when your order has been shipped. If in the event you have not received delivery of your items within the estimated delivery time, you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate with the courier and action accordingly. If your order is deemed lost in transit by the courier, we will issue a replacement or full refund to you via your original payment method depending on your preference. If you would like a replacement item shipped to you, please bare in mind the manufacturing time as the replacement would need to be made to order. We aim to process any refunds within 14 working days from request once a refund has been approved.
Unfortunately, we cannot investigate non receipt deliveries after this time has lapsed.
In addition to our Warranty and Returns Policy, you should also refer to our general Terms and Conditions.
